**EMERGENCY CARE PROVISION**

Monday - Friday - 7pm until 8am

Weekends - 5pm Saturday until 8am Monday.

Prior to these times, Lomond Hills Veterinary Clinic will be available to advise you and see your pet if necessary.

Call the normal clinic telephone number 01592 748868

The service will operate from the premises at St Clair Veterinary Group in Kirkcaldy* but all staff and services will be provided by Vets Now.

Further information on Vets Now:
  • • Vets Now are only open at nights, weekends and bank holidays, meaning fresh, rested and alert staff.
  • • Vets Now staff are on-site, round-the-clock, constantly checking and caring for hospitalised patients.
  • • Vets Now provide us with detailed clinical notes promptly after your visit ensuring excellent continuity of care.
  • • Vets Now staff are specifically trained in all aspects of emergency and critical care, effectively providing an Accident and Emergency service for pets.

For further information, please visit www.vets-now.com

Out of hours accident and emergency care incurs a surcharge. This will be discussed when you call.

Veterinary surgeons are required by the Royal College of Veterinary Surgeons to make provision for the emergency care of their patients out with normal opening hours.

Provision of 24 hours a day, 365 days per year emergency cover comes at a cost; financially, emotionally and physically.

Since we opened in April 2012, we have provided our own emergency service for our clients and their pets. We have personally been available for the majority of the past four and a half years, always at the end of the telephone, to offer advice or to get out of bed and treat a sick or injured pet. This has incurred very many broken nights' sleep and has made a huge impact on our personal, family and social lives; it is very difficult to feel alert and energetic for a full working day after a night of physical and emotional involvement with a patient.

Unfortunately, recruitment in veterinary practice is currently very difficult, and undertaking an out of hours on-call rota is unappealing for many veterinary surgeons and veterinary nurses. Veterinary surgeons and veterinary nurses work incredibly hard during long days, and emotional fatigue is very common. Our profession suffers from one of the highest levels of depression and suicide, and we strongly believe that it is everyone's responsibility to ensure the working environment is as positive as possible.

After a lot of thought and deliberation, we have made the decision to partner with Vets Now, the leading provider of veterinary out of hours care. Founded in 2001, with their headquarters in Fife, Vets Now already partners with over 1,000 veterinary practices across the UK to ensure that pets have access to the best possible care day and night.

Lomond Hills Veterinary Clinic, along with several other local Fife practices, have made this decision to ensure our clients have access to high quality care at night, weekends and bank holidays, whilst allowing us to ensure staff are rested, able to perform to their full potential, and continue providing the high quality care that we pride ourselves on during normal hours.

Regards,
Angus and Tricia Macpherson BVMS MRCVS,
Partners,

* St Clair Veterinary Group, 2 Pottery Street, Kirkcaldy, Fife, KY1 3ET


If you are currently registered with another vet, you must contact them in an emergency

When to call immediately

• Poisoning - Contact the surgery especially if your pet is unwell. - Be ready to provide information on WHEN, WHERE, HOW poisoning occurred and QUANTITY consumed. Keep any packaging.
• Road traffic accidents or severe trauma/bleeding.
• Unconscious/collapsed animal
• Eye injuries - Eye injuries are generally very painful. Do not touch eye injuries or investigate yourself further.
• Bloat or gastric dilation/torsion – an enlarged tummy can be a sign of gastric dilatation/torsion. It is usually a problem in large dogs with deep chests such as Great Danes, Irish Wolfhounds, Irish Setters etc. An excessive amount of gas builds up in the stomach and without release of the gas the condition is quickly fatal so urgent and immediate veterinary attention is needed. Affected dogs will often salivate or try to be sick.
• Burns and scalds

What is a genuine emergency?

• Heat stroke
• Eclampsia - seen in pregnant or feeding bitches or queens. A low blood calcium level causes the mother to present with weakness and lethargy, trembling, twitchy muscles, fits and coma. Calcium treatment is needed and immediate veterinary attention should be sought.
• Difficult labour (dystocia) - Prolonged straining to deliver a puppy, kitten. A green/brown vaginal discharge (a clear blood-coloured discharge is normal) without a puppy/kitten arriving are indicators of problems and veterinary advice should be sought.
• Severe Diarrhoea with blood - Bloody diarrhoea or bloody diarrhoea with vomiting is an emergency because haemorrhagic diarrhoea often occurs with severe and fatal diseases such as parvovirus infection and enteritis often leads to severe dehydration.
• Fitting - Most fits last just a few minutes but some can last longer.

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